Return policy

NBM MARKETPLACE

RETURN AND REFUND POLICY

This Return and Refund Policy (“Policy”) defines the rules and procedures for returning products sold through NBM Marketplace and receiving refunds or replacements. It applies to all sellers, buyers, and NBM operational staff.

1. Overview

NBM Marketplace ensures fairness, transparency, and accountability in all transactions. This policy protects both buyers and sellers while maintaining trust and system integrity.

2. Eligibility for Returns

A buyer may request a return if:

1. The product received is defective, damaged, or incorrect
2. The product does not match the specifications listed by the seller
3. The return request is made within [7–14] days of delivery
4. Products are returned in their original packaging (unless defective upon arrival)

Exclusions:

• Products used or altered by the buyer
• Products not covered under the seller’s stated return policy
• Perishable or customized items (unless defective)

3. Return Procedure

1. Buyer initiates a return request through NBM Marketplace
2. Seller reviews the request and confirms eligibility
3. If approved, the buyer returns the item via NBM-approved courier or designated delivery agent
4. Buyer provides tracking information for the returned shipment
5. Seller updates NBM Marketplace system upon receiving the returned item

4. Replacement vs Refund

• Replacement:
• If buyer prefers a replacement, the seller dispatches a new item
• Shipping cost for replacement is covered by the seller
• Buyer must confirm acceptance of replacement via NBM platform
• Refund:
• If buyer declines replacement, a refund may be issued
• Refund amount is processed after item verification by seller and/or NBM
• Buyer covers return shipping costs if replacement is declined
• If the item was defective, seller may refund 10% of purchase price as partial compensation if buyer keeps the item
• If buyer declines replacement, the shipping cost is borne by the buyer, and 10% of purchases price transferred to Seller.

5. Shipping for Returns

• All return shipments must include a tracking number
• Packaging must secure the product to prevent damage during transit
• NBM Marketplace may assist in coordinating returns and shipping logistics

6. Dispute Resolution & NBM Mediation

• In case of disagreements between buyer and seller regarding returns:
• NBM Marketplace staff will mediate and verify claims
• Documentation such as photos, videos, and shipment tracking will be considered
• Final decision is communicated to both parties via the system

7. Refund Processing

• Once NBM verifies the returned item, refund is issued to the buyer
• Refunds are processed through NBM Trade Smarter for security
• Refund timelines may vary depending on payment method but are typically within 7–10 business days

8. Seller Reporting & Analytics

• All return and refund data are logged in NBM Marketplace system
• Sellers can view metrics including:
• Number of returns
• Reasons for return
• Refund amounts
• Delivery issues
• Analytics enable sellers to improve product quality, packaging, and service

9. Liability & Compliance

• Sellers are responsible for product quality and accurate listing
• Buyers must follow proper return procedures for eligibility
• NBM Marketplace mediates disputes but does not assume liability for product defects or misuse

10. Contact & Support

For assistance with returns and refunds:

• Email: support@nbmbrand.com
• System Support: In-app chat for real-time assistance