Shipping Policy

NBM MARKETPLACE

SHIPPING POLICY

This Shipping Policy outlines all procedures, responsibilities, and processes related to the shipment of products sold through NBM Marketplace. It applies to all sellers, buyers, delivery agents, and internal NBM operations.

1. Overview

NBM Marketplace (“NBM”, “we”, “our”, or “us”) connects sellers and buyers while providing logistics support, shipment tracking, and dispute resolution. This policy ensures transparency, accountability, and secure handling of all products shipped via the platform.

2. Seller Responsibilities

Sellers are required to:

1. Package products securely to prevent damage or loss during transit
2. Dispatch products promptly according to buyer orders
3. Provide accurate shipment details, including tracking numbers and pickup locations
4. Update the NBM Marketplace system or notify NBM staff when a shipment is dispatched
5. Ensure products match the buyer’s order in type, quantity, and quality
6. Cover costs for replacement shipments in case of defective or incorrect items

Note: Failure to comply may result in penalties or suspension of seller account.

3. Buyer Responsibilities

Buyers are expected to:

1. Provide accurate delivery address and contact information
2. Verify received items and report discrepancies promptly
3. Cover return shipping costs if they decline replacement of incorrect items
4. Cooperate with NBM staff for dispute resolution

4. Shipping Methods

• Sellers may use NBM-approved logistics partners, their own courier, or third-party delivery agents
• All shipments must include a tracking number whenever possible
• Sellers can assign pickup locations within the system, and buyers or NBM staff may coordinate delivery

5. Tracking & Updates

• Each shipment requires a tracking number
• Sellers must update the system when a shipment is dispatched
• Buyers can track shipments in real-time via NBM Marketplace once updates are submitted
• NBM staff may verify delivery progress and provide ETA notifications

6. Delivery Issues & Dispute Resolution

a. Incorrect or Defective Items

• If a buyer receives a defective or incorrect product:
1. Buyer may request a replacement; shipping cost is covered by the seller
2. If buyer declines replacement, the shipping cost is borne by the buyer, and 10% of purchases price transferred to Seller.
3. If buyer accepts defective product, seller refunds 10% of purchase price
• All disputes are validated by NBM staff before refunds or replacements are executed

b. Late or Missing Shipments

• Sellers are responsible for timely dispatch
• NBM Marketplace mediates late or lost shipments but is not liable for physical delivery

7. Shipping Fees & Costs

• Sellers determine shipping fees according to courier charges or NBM Marketplace standard rates
• Optional promotions such as free shipping may be offered to buyers
• System records all shipping transactions for accounting and analytics purposes
• Buyer have to bear the Shipping Cost and other Charges if Applicable

8. Packaging & Safety

• Sellers must package items securely with tamper-evident materials
• Fragile items must include additional protective packaging
• NBM Marketplace may provide recommended packaging guidelines

9. Liability

• Sellers are liable for shipment issues caused by:
• Wrong product dispatched
• Poor packaging or damaged goods
• Late shipment due to negligence
• NBM Marketplace is not responsible for physical delivery but mediates disputes and ensures transparency

10. Delivery Agent Integration

• Delivery agents may register within the system
• Sellers can assign shipments to agents based on proximity to pickup location
• System will provide estimated delivery time (ETA) notifications for buyers and sellers
• Agents may scan QR codes provided for secure package verification

11. NBM Mediation & Support

• NBM staff can intervene to resolve disputes related to shipping, delivery, or defective products
• Sellers and buyers are encouraged to communicate via NBM platform for all shipment-related issues
• Contact NBM Marketplace for shipping support:
  Email: support@nbmbrand.com
  
  

13. Documentation & Analytics

• All shipping data is recorded within NBM system for audit, accounting, and analytics
• Sellers can view reports on shipped products, returns, disputes, and delivery performance
• Analytics assist in planning stock, improving shipping efficiency, and enhancing customer satisfaction